Refund policy

RETURNS

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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items.

To start a return, you need to contact us at opaluniverse.gem@gmail.com. If your return is accepted, you will be responsible for the return shipping fee and transaction fee (5.3% of the order value), send the tracking number to our email. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.

Please note that returns will need to be sent to the following address:

To: Opal Universe Store

PO BOX 30598, Burnaby RPO Madison,

Burnaby, British Columbia, Canada.

Postal Code: V5C 6J5  

Phone number: 7789579959

You can always contact us for any return questions at opaluniverse.gem@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, custom products (such as special orders or personalized items) and products on sale. Please get in touch if you have questions or concerns about your specific item.


Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at opaluniverse.gem@gmail.com.